1. All our packages come with tamper proof packaging. Users (Buyer in this case) are requested not to accept packages where the seal/hologram of the service provider is broken/tampered. Any package where the seal/hologram of the service provider is broken/tampered with/damaged. To ensure the products that are delivered to the User (buyer in this case) the seal/hologram of the service provider that are affixed on the products indicates that the product is good and usable in quality and that the product is genuine in nature, always subject to normal wear and tear. The hologram/seal of the Service Provider on any product delivered to the User indicates thorough and satisfactory quality checks from the end of the Service Provider.
2. Subject to whatever has been mentioned elsewhere in these Terms and Conditions and the Policies, the User must ensure that the adhesive hologram/seal affixed on the product is/are not tampered with/broken/damaged/removed consequent of which shall disqualify the product from return to the service provider and no refund shall be processed to the User regarding the same.
3. The User understands and acknowledges that the Service Provider partners with third party logistics service providers (“Logistics Partners”) in order to carry out Product shipping and delivery to you. Service Provider shall provide the details of the Logistics Partner responsible for processing the shipping and delivery of any Product(s) purchased by the User on the Service Platform at the time such Product is processed and successfully handed over to the Logistics Partner by us. The Products are usually collected and or dispatched, as the case may be, within 2 to 4 days of receiving the Order on the Service Platform. This estimated timeline for collection and dispatch of the product shall be notified if available to the User on the order confirmation page displayed at the time the order is confirmed by us. The time required for such services would differ from time to time and place to place. We will also share details about the orders pursuant to their collection and dispatch, as the case may be, on the e-mail ID and/or mobile number provided by you/registered with us. User agree and understand that though we effectuate Product delivery to the Users through our Logistics Partners, we reserve the right to ship and deliver the Products on our own without engaging any Logistics Partners or third-party service providers. User agree and understand that though we endeavour to ship and deliver our Products all across India, we may, in our sole discretion determine a select list of areas which are unserviceable for delivery of Products, from time to time. Weand or our Logistics Partners do not provide shipping and delivery services in such unserviceable areas and may not process your orders on the Service Platform in such cases. In the event an area has been deemed unserviceable by us, we shall notify such User at the time of placing an order for purchase of Products on the Website. User may also verify whether an area is unserviceable for deliveries by us by entering the relevant area pin-code on www.bidforsale.com
4. User agree and acknowledge that to effectuate timely delivery of the purchased Products to you we may inquire or collect specific information like your name, shipping address, billing address, landmarks, contact details, etc. User shall ensure that all information that is submitted by User to us on the Website is true, complete, accurate and sufficient to identify the actual place of delivery. User understand that User shall bear absolute liability in case of any failure by us in collecting and delivering as the case may be the purchased Products due to User failure to provide correct, complete, sufficient and accurate information at the time of placing the order. It is further clarified that we shall not be liable in any manner and at any point in time due to your failure to provide correct, complete, sufficient and accurate information to enable us to execute a successful collection and delivery of the Products.
5. We will attempt to collect and deliver, as the case may be, the booked/purchased Product from/to User’s designated address within the estimated timeline of collection and delivery as the case may be notified to you. In the event you are not available or present to deliver to us and/or to accept the delivery of the Product, as the case may be, our Logistics Partners will make a maximum of three (3) attempts to collect and or deliver, as the case may be, the product sold and/or the purchased Product(s), as the case may be, from /to you. If the third delivery attempt is unsuccessful and you continue to remain unavailable, we reserve the right to cancel the order of the product sold and/or purchased Product(s) at our sole discretion and the Product will be sent back to its original source as and where applicable. We further reserve the right to deduct the shipping and delivery charges borne by us while processing any refunds if applicable subsequent to such cancellation.
6. While we make reasonable endeavours in ensuring that sold/purchased Products are collected/delivered from/to you in a timely manner and within the timeline notified to you, you accept and acknowledge that the pickup/delivery may be delayed on account of: (a) Logistics issues beyond our control; (b) Unsuitable weather conditions; (c) Political disruptions, strikes, employee-lockouts, etc.; (d) Acts of God such as floods, earthquakes, etc.; and (e) Other unforeseeable circumstances.
7. In such events of delay, we shall try to make reasonable attempt to inform you by writing to your email ID and/or mobile number registered with us. We disclaim all liabilities that may arise on account of our failure to inform or notify you of delays in collection/delivery of sold/purchased Products. Further, we shall be under no obligation to compensate you for any claim that may otherwise arise on account of delay in collection/shipment or delivery or use of the sold/purchased Products.
8. We endeavour to engage Logistics Partners, employees, agents with highest regard for ethics and integrity; and who behave in a fashion that exudes thorough professionalism, competence and good mannerism. You agree and acknowledge that the actions, inactions of collection/delivery individuals are not in our control, and it is not possible for us to monitor and observe each collection/delivery executive. Since we are merely facilitating collection/delivery of a Product sold/purchased by you, we shall not be liable for any acts or omissions on part of our collection/delivery agents, employees, or personnel and/or the Logistics Partners or their employees, agents, or personnel including deficiency in service, wrong delivery of Product, time taken to collect/deliver the Product, Product packaging, tampering, misconduct etc. For the sake of abundant clarity, it is stated that any ill-mannerism, impoliteness, discourtesy or offensiveness shown by our collection/delivery executives or the employees, agents, personnel of the Logistics Partners is beyond our control and any issue arising between you and our delivery executive or an employee, agent, personnel of the Logistics Partners will have to be resolved by you, independently. You agree and acknowledge that you will not hold us responsible or require us to settle, mediate or resolve any disputes between you and the delivery personnel delivering the Products to you.
9. Once User places a booking for Sale/order for Purchase of product on Service Platform, Service Provider shall process such order from it send and hand over the details of the Product to our Logistics Partner for collection/delivery as the case may be. The User will receive a unique tracking identity number once the purchased Product is handed over to the Logistics Partner, which will enable the User in tracking the status of delivery of the purchased Products. The User may use the tracking identity number on the Website or the website and/or the mobile application of the Logistics Partner to check the status and location of the Product sold/purchased, as the case may be, and its estimated time of collection/delivery, as the case may be. Service Provider’s operations and service teams coordinate with the Logistics Partners to ensure that the Products are collected/delivered as the case may be from/to User at the earliest and make all reasonable efforts in ensuring that the Logistics Partners update the tracking status of the Products sold/purchased on the real time basis. It is clarified that we engage third party service providers to effectuate deliveries of the Products and hence, we do not guarantee the accuracy or correctness of the tracking status and the status may be subject to inconsistencies arising out of time-lags in updating the information and/or other technical difficulties which are not in our control.
10. Service Provider reserve the right to charge or collect Shipping Fees on Products from time to time. Shipping charges may vary based on the value of the Product, type of Product, area of delivery, payment mechanism, etc. In the event we charge a shipping fee for the collection/delivery of the Product sold/purchased, as the case may be, such shipping fees will not be refunded by us pursuant to any return request raised by you. However, we may make exceptions and refund the shipping fees in the event a defected, damaged, deficient or incorrect Product (for reasons attributable to, and accepted by us after due verification in our sole discretion) has been delivered. User acknowledge and accept that subject to what has been mentioned elsewhere in these Terms and Conditions and the Policies in this regard, the title and risk of all Products posted/ordered by User shall pass on to User upon the delivery of the Products purchased to User. User(s) agree that the Logistics Partners are authorized to collect cash for and on behalf of the Service Provider for ‘Cash on Delivery’ orders.
11. Subject to what has been mentioned elsewhere in this regard in these Terms and Conditions and the Policies, return of Products purchased are facilitated through our reverse-Logistics Partners. On receipt of request for return of Product on Service Platform and the same being duly acknowledged by Service Provider, our reverse-Logistics Partners shall get in touch with you in order to collect the purchased Products from you. We process returns of purchased Products in accordance with our existing Terms and Conditions and the Policies dealing with cancellation, return and refund.
1. Return of Product by the Service Provider: Upon receipt of the Product from the User (Seller in this case), the Service Provider shall satisfy itself with regard to the quality, ownership, claims if any, genuineness of the product, etc including the price quoted for the product by the User. Upon satisfaction, which is the absolute discretion of the service provider, the service provider may further process the product on the Service Platform for online transaction. In the event of dissatisfaction of the service provider with regard to the product, on the parameters mentioned above, the Service Provider shall return the product to the User, the seller in this case within 7-10 days after deduction of the Standard Charges. In any event it shall be the obligation of the User (the seller in this case) to provide and to make available to the service provider, on demand or otherwise, all documentation related to the product for example, invoice, warranty card if any, No Claim Certificate/NOC from any financial institution – if the product has been originally purchased on product finance basis, and a self-declaration with regard to the genuineness and title of the product.
2. Return of Product by the User (Buyer in this case): Upon receipt of the Product by the User (Buyer in this case), the buyer shall satisfy itself with regard to the quality and genuineness of the product i.e., packaging, seals and holograms affixed on the package and the product. The Buyer may return the product to the Service provider in the event the package seal’s and holograms are tampered with or if the product was different from the product displayed on the website at the time of booking/purchase. The User in that case within 1 day (24 hrs) may return the product along with the packaging, adhesive seals and holograms in an acceptable condition by the Service Provider along with the title documents including invoice, warranty card, if any, No Claim Certificate/NOC from any financial institution, failing which the Service Provider shall not be obliged to take the return of the product. Refund as applicable shall be made over to the buyer into the same source of account after deduction of standard handling and shipping charges.
3. Products once delivered are non-returnable, except in case the same are damaged, defective, expired or incorrectly delivered and USER(s) are requested to read the return policy of each product listed at the Service Platform before raising any request for return or refund. The parties for acceptance of the product at any point will have to make sure that the security tag is intact and not tampered with.
4. All refunds for returns and cancellations will be processed within days from the date of return of the product subject to satisfactory checks and the refunds shall be processed in the same manner as they are received, unless refunds have been provided to User(s) in the form of credits,refund amount will reflect in User(s) account based on respective banks policies. Refunds for products purchased on cash on delivery basis shall be refunded/credited into the designated bank account and/or e-wallet of the app, as the case may be, of the Buyer. All refunds shall be made in Indian Rupees only.
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